Returns & Exchanges
At Hoodies For Heroes, we stand by the quality of our gear and offer a 30-day return policy to ensure every hero is satisfied with their fit. If your purchase doesn't meet your expectations, we make the exchange and refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.
Pack and Ship
Place your unwashed and unworn hoodie in its original packaging, secure the new shipping label to the outside, and drop it off at any authorized carrier location.
Receive Refund or Exchange
After our team inspects your return, we will process your refund to the original payment method or ship out your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing